Thursday, May 22, 2014

Krieger Watch Review Keeps Getting Deleted on Yelp

Look at this email from yelp? It makes no sense? What is my conflict of interest? buying a lemon of a watch from Krieger and putting up with some of the worst customer service known to mankind and writing about it to warn others? how is that a conflict of interest? Maybe Yelp needs to be reviewed.
Sounds like Krieger Watch is trying to buy them off or something.

Here is their email and my review.. which, btw has been up since 2011.

MAY 20, 2014  |  04:36PM PDT
Hi Rob,

We wanted to let you know that we've removed your review of Krieger Watch Corp. Our Support team has determined that it falls outside our Content Guidelines ( because it appears to represent a conflict of interest.

We hope you will continue to participate on Yelp while keeping our Content Guidelines in mind.

Removed Content:

A friend of mine worked for this watch company and showed me their catalog. they had beautiful designs and a unique look. I had a Movado that had worked perfectly for over 10 years, but I was ready for a change so I decided to pony up the cash and buy one. That's when the trouble began. My new Krieger watch lasted about 60 days and then the watch hands fell loose and just rolled around the face. I sent it back, They fixed it and about 60 days later, it had the same issue again. This went on 2 more times and each time I called the company about it, they grew more and more rude and uncooperative even though it was still well under warranty and I was the one who should have been upset at getting a "lemon".

I even had to pay the shipping charges until I refused to do so anymore. This was not inexpensive considering the value of the watch. They never once apologized to me. To be honest, I'd never experienced such poor customer service, especially when you consider the price of the watch and the fact that this was was supposed to be a luxury watch company. Finally I threatened to take legal action and contact the Better Business Bureau if they did not replace the watch. They then agreed to replace the watch.

The replacement doesn't have the same issue but it loses 5-10 minutes each week. I put up with it because I don't want to contact their customer service ever again if I can help it.

My advice, if you want a good watch.. save yourself both money and aggravation and get a Movado or a bigger name brand luxury watch from a company that will stand behind their product. I'm sorry for the negative review but I had a really, really bad experience with this company and I hope maybe I can prevent someone else from making the same mistake.

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